Privacy Policy

Last Updated: October 4, 2025

Introduction

At Sohee ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at sohee.co.in (the "Website") and use our services.

IMPORTANT: Our website is hosted on the Dukaan platform, operated by Growthpond Technologies Private Limited. When you use our Website, your information is also subject to Dukaan's Privacy Policy and Terms of Service.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

Platform Provider Notice

Sohee uses Dukaan (mydukaan.io) as our e-commerce platform provider. This means:

Your data is stored on Dukaan's servers located in India (Karnataka)
Payment processing is handled by Dukaan's integrated payment partners
Shipping and logistics may be facilitated through Dukaan's delivery partners
Your information is shared with Dukaan to enable our online store functionality
You are also subject to Dukaan's Privacy Policy: https://mydukaan.io/privacy
Dukaan's registered office: D/403, Orchid Enclave, Powai, Mumbai – 400072, Maharashtra

For platform-related data concerns, you may also contact Dukaan at: support@mydukaan.io

1. Information We Collect

1.1 Personal Information You Provide

When you interact with our Website, we may collect the following personal information:

Contact Information: Name, email address, phone number, postal address
Account Information: Username, password, and account preferences (if you create an account on Dukaan)
Payment Information: Billing address and payment details (processed securely through Dukaan's integrated payment gateways including PayPal, Paytm, UPI, credit/debit cards)
Communications: Messages you send us, feedback, survey responses, product reviews

1.2 Information Collected Automatically

We and Dukaan automatically collect certain information when you visit our Website:

Device Information: IP address, browser type and version, device type, operating system
Usage Data: Pages visited, time spent on pages, referring/exit pages, click-stream data, shopping cart activity
Location Data: Approximate geographic location based on IP address
Cookies and Tracking Technologies: Both Sohee and Dukaan use cookies (see Cookie Policy section below)

1.3 Information from Third Parties

We may receive information about you from:

Dukaan platform: User behavior, transaction data, technical data
Payment processors: Transaction completion status, payment verification
Shipping partners: Delivery status and tracking information
Social media platforms: If you connect your social media accounts
Analytics providers: Google Analytics, Microsoft Clarity, and other tools integrated through Dukaan
Public databases: For fraud prevention and verification

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 Service Provision

To provide, maintain, and improve our services through the Dukaan platform
To process transactions via Dukaan's payment gateway partners
To manage your account and provide customer support
To facilitate order fulfillment and delivery

2.2 Communication

To respond to your inquiries and requests
To send order confirmations, shipping updates, and delivery notifications
To provide customer service and technical support
To send administrative information and security alerts

2.3 Marketing (with your consent)

To send promotional communications about new products, services, and offers
To personalize your experience and show relevant content
To conduct market research and gather feedback

Note: Dukaan may contact you via email, phone, or SMS about platform services, promotional offers, and product knowledge for up to 365 days after registration, even if you are registered under DND/DNC/NCPR services.

2.4 Legal and Security

To comply with legal obligations and enforce our terms
To detect, prevent, and address fraud, security issues, or technical problems
To protect the rights, property, and safety of Sohee, Dukaan, our users, and the public

2.5 Analytics and Improvement

To analyze usage patterns and improve our Website
To develop new features and services
To measure the effectiveness of our marketing campaigns
Platform Analytics: Dukaan analyzes traffic, sales, regions, and product performance

3. Legal Basis for Processing (GDPR & Indian Law)

Our legal basis for processing your personal data includes:

Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary for our contract with you (order fulfillment)
Legal Obligation: Processing is necessary to comply with Indian law (Information Technology Act, 2000)
Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights don't override them

4. How We Share Your Information

We do not sell your personal data. We share your information in the following circumstances:

4.1 Platform Provider (Dukaan)

Your information is shared with Dukaan to operate our online store:

Order processing and management
Payment processing coordination
Shipping and delivery facilitation
Analytics and performance monitoring
Platform security and fraud prevention

Dukaan has access to your personal data and is responsible for platform-level data protection.

4.2 Payment Service Providers

Payment information is shared with Dukaan's integrated payment partners:

Payment Gateways: PayPal, Paytm, Razorpay, and other processors
Banks and Card Networks: For transaction authorization
Digital Wallets: Google Pay, PhonePe, Paytm, etc.

We do not store complete credit card information. Payment data is encrypted and processed through PCI-DSS compliant systems.

4.3 Shipping and Logistics Partners

Your shipping information is shared with:

Courier Services: Dukaan Delivery, third-party courier partners
Logistics Providers: For order tracking and delivery
Information shared includes: name, phone number, delivery address

4.4 Analytics and Marketing Tools

We and Dukaan use third-party analytics services:

Google Analytics: Website traffic and behavior analysis
Microsoft Clarity: Heatmaps, session replays, behavioral metrics
Social Media Pixels: Facebook, Instagram tracking (if applicable)
Email Marketing Services: For newsletters and promotional emails

4.5 Other Service Providers

We share information with trusted third-party vendors who help us operate our business:

Cloud hosting providers (via Dukaan's infrastructure)
Customer support platforms
Marketing automation tools
Data analysis firms

All service providers are contractually obligated to protect your data and use it only for specified purposes.

4.6 Business Transfers

If Sohee or Dukaan is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred. We will notify you via email and/or prominent notice on our Website before your data is transferred.

4.7 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government or regulatory requests under Indian law
Protection of our rights, property, or safety
Investigation of fraud or security issues

4.8 With Your Consent

We may share your information with your explicit consent for purposes not covered in this policy.

5. Data Storage and Location

5.1 Where Your Data is Stored

Primary Storage: Dukaan's secure servers located in Karnataka, India
Backup Storage: Dukaan's cloud infrastructure partners within India
Payment Data: Stored by payment processors (subject to their retention policies)

5.2 Data Transfer

Your data may be transferred to and processed in locations outside your state/province, but within India. If you are located outside Karnataka, India, your data will be transferred to Karnataka for processing.

Dukaan takes reasonable steps to ensure your data is treated securely and in accordance with applicable privacy laws.

5.3 International Transfers (if applicable)

Some service providers (like payment gateways) may process data internationally. When data is transferred outside India, we ensure appropriate safeguards are in place:

Standard Contractual Clauses
Adequacy decisions by regulatory authorities
Your explicit consent for the transfer

6. Cookies and Tracking Technologies

We and Dukaan use cookies and similar tracking technologies to enhance your experience.

6.1 Types of Cookies We Use

Essential Cookies (Required - Set by Dukaan)

Enable core functionality like security, authentication, and shopping cart
Cannot be disabled

Functional Cookies (Optional - Set by Dukaan)

Remember your preferences and settings
Provide enhanced features

Analytics Cookies (Optional - Third-party)

Help us understand website usage via Google Analytics, Microsoft Clarity
Allow us to improve user experience
Track conversion and performance

Marketing Cookies (Optional - Third-party)

Track your browsing across websites
Show you relevant advertisements
Measure ad campaign effectiveness

6.2 Third-Party Cookies

Dukaan and their partners may set cookies for:

Payment processing
Fraud detection
Performance monitoring
Behavioral analytics
Advertising and retargeting

6.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect Website functionality.

Most browsers allow you to:

Block all cookies
Accept only certain cookies
Delete cookies after your browsing session

For more information: Visit aboutcookies.org

Dukaan Platform Cookies: Some cookies are set by the Dukaan platform and are necessary for the store to function. These cannot be disabled without affecting your ability to use our Website.

7. Data Retention

We and Dukaan retain your personal data only as long as necessary:

Account Data: Retained while your account is active, plus a reasonable period afterward
Transaction Records: Retained as required by Indian law (typically 7 years for financial records)
Marketing Data: Retained until you unsubscribe or withdraw consent
Usage Data: Typically retained for 24-36 months for analytics purposes
Platform Data: Subject to Dukaan's retention policy

When data is no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

Request a copy of the personal data we and Dukaan hold about you
Receive your data in a structured, commonly used format

8.2 Correction and Deletion

Correct inaccurate or incomplete personal data
Request deletion of your personal data (subject to legal obligations)
Dukaan Account: You can delete your account directly through your Dukaan account settings

8.3 Restriction and Objection

Restrict or object to certain processing of your data
Object to direct marketing at any time

8.4 Withdraw Consent

Withdraw consent where we rely on it (without affecting prior processing)

8.5 Lodge a Complaint

File a complaint with your local data protection authority

To exercise these rights, contact us at: soheebyakshi@gmail.com
For platform-related requests, contact Dukaan at: support@mydukaan.io

We will respond to your request within 30 days.

9. Data Security

We and Dukaan implement appropriate technical and organizational security measures:

Dukaan Platform Security:

Strong data encryption technology (SSL/TLS)
Secure payment processing (PCI-DSS compliant)
Regular security assessments
Access controls and authentication
Secure data centers with physical security

Our Additional Security Measures:

Employee training on data protection
Limited access to personal data
Regular security reviews

However, no method of transmission over the Internet is 100% secure. While we and Dukaan strive to protect your data, we cannot guarantee absolute security.

10. Children's Privacy

Our services are not intended for children under 13 years of age (or 16 in some jurisdictions). We do not knowingly collect personal data from children.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us at soheebyakshi@gmail.com, and we will delete that information.

11. Third-Party Links

Our Website may contain links to third-party websites and services (including social media platforms). We are not responsible for the privacy practices or content of these third parties.

Third-party sites you may be directed to:

Payment gateway websites
Shipping/tracking websites
Social media platforms
Partner websites

We encourage you to review their privacy policies before providing them with any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you via email (if you have an account with us)
Display a prominent notice on our Website

Dukaan may also update their Privacy Policy independently. You should review both policies periodically.

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For Sohee-Related Privacy Questions:

Sohee
📧 Email: soheebyakshi@gmail.com
🌐 Website: sohee.co.in
📍 Location: India

For Platform-Related Privacy Questions:

Dukaan (Growthpond Technologies Private Limited)
📧 Email: support@mydukaan.io
📍 Registered Office: D/403, Orchid Enclave, G M Colony, Yadav Nagar, Nahar Amrit Shakti, Powai, Mumbai – 400072, Maharashtra
🌐 Website: https://mydukaan.io
📄 Dukaan Privacy Policy: https://mydukaan.io/privacy

14. Specific Provisions for Indian Users

In compliance with the Information Technology Act, 2000, and associated rules:

We and Dukaan are committed to protecting your personal data per Indian data protection laws
You have the right to access, correct, and delete your personal information
We implement reasonable security practices to protect your data
Any grievances regarding privacy can be directed to:
- Sohee: soheebyakshi@gmail.com
- Dukaan Platform: support@mydukaan.io or legal@mydukaan.io

Response Time: We will acknowledge and respond to grievances within 30 days.

15. Dual Privacy Protection

You are protected by two privacy policies:

This Privacy Policy - Covers how Sohee collects and uses your data
Dukaan's Privacy Policy - Covers how the platform provider handles your data

Both policies apply to your use of our Website. In case of conflicts, the more protective provision applies to you.

For comprehensive understanding of how your data is handled, please also review:

Dukaan Privacy Policy: https://mydukaan.io/privacy
Dukaan Terms and Conditions: https://mydukaan.io/terms

This Privacy Policy is designed to be transparent and user-friendly. If you need clarification on any section regarding Sohee's practices, contact soheebyakshi@gmail.com. For platform-level questions, contact support@mydukaan.io.