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Terms & Conditions

Terms and Conditions

Last Updated: October 4, 2025

Introduction

Welcome to Sohee ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website at sohee.co.in (the "Website") and the purchase of products and services offered through it.

IMPORTANT PLATFORM NOTICE: Our website is hosted on the Dukaan platform (mydukaan.io), operated by Growthpond Technologies Private Limited. By using our Website, you also agree to comply with Dukaan's Terms of Service available at: https://mydukaan.io/terms

By accessing or using our Website, you agree to be bound by both these Terms and Dukaan's Terms of Service. If you do not agree with any part of these Terms, you must not use our Website.

Please read these Terms carefully before making any purchase or using our services.

Platform Provider Disclosure

Sohee operates on the Dukaan e-commerce platform. This means:

What This Means for You:

✅ Technical Infrastructure: Dukaan provides hosting, security, and technical infrastructure
✅ Payment Processing: Payments are processed through Dukaan's integrated payment partners
✅ Data Storage: Your information is stored on Dukaan's servers in India
✅ Platform Features: Shopping cart, checkout, and store features are powered by Dukaan
✅ Dual Terms: You must comply with both Sohee's and Dukaan's terms

Dukaan Platform Information:

Operator: Growthpond Technologies Private Limited
Registered Office: D/403, Orchid Enclave, G M Colony, Yadav Nagar, Nahar Amrit Shakti, Powai, Mumbai – 400072, Maharashtra, India
Platform Support: support@mydukaan.io
Legal Contact: legal@mydukaan.io
Terms of Service: https://mydukaan.io/terms

Division of Responsibilities:

Sohee is Responsible For: Dukaan is Responsible For:
Product quality and descriptions Platform uptime and performance
Order fulfillment Payment gateway integration
Customer service for orders Platform security and hosting
Return and refund processing Technical platform features
Product selection Infrastructure and data storage

1. Definitions

For the purposes of these Terms:

2. Acceptance of Terms

2.1 Agreement to Terms

By accessing, browsing, or using our Website, you acknowledge that:

2.2 Additional Policies

These Terms incorporate the following policies by reference:

All policies are part of these Terms and equally binding.

2.3 Platform Terms

By using our Website, you also agree to Dukaan's terms regarding:

In case of conflict between these Terms and Dukaan's Terms, the more specific provision applies to the relevant subject matter.

2.4 Changes to Terms

We reserve the right to modify these Terms at any time. Dukaan may also modify their Terms independently. Changes will be effective immediately upon posting with an updated "Last Updated" date.

Your continued use of the Website after changes constitutes acceptance of the modified Terms.

We encourage you to review both these Terms and Dukaan's Terms periodically.

3. Use of the Website

3.1 Permitted Use

You may use our Website for:

3.2 Prohibited Activities

You agree NOT to violate these Terms or Dukaan's Terms by:

Content and Intellectual Property:

Security and Technical:

Fraudulent Activities:

Harmful Content (applies to reviews, comments, if enabled):

Violation of these prohibitions may result in immediate account termination, reporting to Dukaan, legal action, and reporting to authorities.

4. Account Registration (Dukaan Platform)

4.1 Creating an Account

If you create an account on the Dukaan platform to use our store, you agree to:

Account Data: Your account is created on Dukaan's platform and is subject to Dukaan's policies.

4.2 Account Suspension or Termination

We or Dukaan may suspend or terminate your account if:

4.3 Account Deletion

To delete your Dukaan account:

Upon deletion:

5. Product Information and Pricing

5.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However:

5.2 Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

We reserve the right to:

5.3 Pricing Errors

If we discover a pricing error after you've placed an order:

5.4 Product Availability

6. Orders and Purchase Process

6.1 Placing an Order 

When you place an order on our Dukaan-powered store:

  1. Add items to your shopping cart 
  2. Proceed to checkout 
  3. Provide shipping and billing information 
  4. Review your order summary
  5. Submit payment 
  6. Receive order confirmation via email

Your order is not complete until you receive our order confirmation email.

Platform Processing: Orders are processed through Dukaan's infrastructure and payment systems.

6.2 Order Acceptance

We reserve the right to:

Reasons we may reject or cancel an order:

6.3 Order Confirmation

Upon accepting your order, we will send a confirmation email containing:

If you do not receive a confirmation email within 24 hours, please contact us at soheebyakshi@gmail.com

6.4 Order Modification

Once an order is placed through Dukaan's system:

7. Payment Terms

7.1 Accepted Payment Methods (via Dukaan)

Payments are processed through Dukaan's integrated payment partners. We accept:

7.2 Payment Processing

All payments are processed by Dukaan's third-party payment gateway partners:

Payment Processors: Razorpay, PayPal, Paytm, and other Dukaan-approved gateways

7.3 Payment Security

Security is provided by Dukaan and their payment partners:

However:

7.4 COD Orders

For Cash on Delivery (if available):

7.5 Failed Payments

If payment fails:

7.6 Payment Disputes

For payment-related disputes:

8. Shipping and Delivery

8.1 Shipping Through Dukaan's Partners

Shipping is facilitated through Dukaan's integrated delivery partners, which may include:

Please refer to our detailed Shipping Policy for information on:

8.2 Delivery Times

Estimated delivery times are approximate and not guaranteed. Delays may occur due to:

8.3 Delivery Responsibilities

Your Responsibilities:

We are not responsible for:

9. Returns, Cancellations, and Refunds

Please refer to our Return, Cancellation and Refund Policy for detailed information on:

Refunds are processed back to your original payment method through Dukaan's payment partners.

This policy is incorporated into these Terms by reference.

10. Intellectual Property Rights

10.1 Ownership

Sohee's Intellectual Property: All content on our Website related to Sohee is owned by us, including:

Dukaan's Intellectual Property: The Dukaan platform, including:

All intellectual property rights are reserved by respective owners.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

This license does not include the right to:

10.3 Trademark Notice

"Sohee," the Sohee logo, and other Sohee marks are trademarks of Sohee. "Dukaan" and related marks are trademarks of Growthpond Technologies Private Limited.

You may not use these trademarks without prior written consent from respective owners.

10.4 Copyright Infringement

If you believe your copyright has been infringed:

11. User-Generated Content

11.1 Reviews and Comments (If Enabled)

If Dukaan enables user comments or reviews on our store:

By posting content, you grant both Sohee and Dukaan:

You warrant that:

11.2 Content Moderation

We and Dukaan reserve the right to:

We are not liable for user-generated content or comments.

12. Links to Third-Party Websites

12.1 External Links

Our Website and the Dukaan platform may contain links to third-party websites:

Common third-party links you may encounter:

We do not:

Use third-party links at your own risk.

12.2 Linking to Our Website

Organizations may link to our Website without prior approval if they comply with our linking terms and Dukaan's platform terms.

Approved linking must:

Prohibited:

13. Privacy and Data Protection

13.1 Dual Privacy Policies

Your data is protected by two privacy policies:

Our Privacy Policy explains:

Dukaan's Privacy Policy explains:

Both privacy policies apply to your use of our Website.

Review both policies:

13.2 Data Security

Platform-level security is provided by Dukaan:

While Dukaan and we implement security measures, no method of transmission or storage is 100% secure. You use the Website at your own risk.

13.3 Cookies

Cookies are set by both Sohee and Dukaan:

By using our Website, you consent to cookies in accordance with our Cookie Policy and Dukaan's cookie practices.

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:

14.1 Website and Platform Provided "As Is"

The Website and Dukaan platform are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

We and Dukaan disclaim all warranties, including:

14.2 No Guarantees

We do not guarantee that:

14.3 Platform Limitations

Dukaan platform may experience:

We are not liable for platform-level issues beyond our control.

14.4 Product Warranties

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:

15.1 Exclusion of Liability

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including:

Dukaan's liability is governed by their Terms of Service.

15.2 Cap on Liability

Our total liability for any claim arising from these Terms or your use of the Website shall not exceed the amount you paid for the specific product or service giving rise to the claim, or ₹5,000 (whichever is lower).

This limitation does not apply to Dukaan's liability, which is governed by their Terms.

15.3 Exceptions

Nothing in these Terms limits or excludes liability for:

15.4 Division of Liability

For issues related to:

16. Indemnification

You agree to indemnify, defend, and hold harmless:

Sohee: Our officers, directors, employees, and agents from claims arising from:

Dukaan and Platform: Dukaan and their affiliates from claims arising from:

This indemnification obligation survives termination of these Terms.

17. Force Majeure

Neither Sohee nor Dukaan shall be liable for failure or delay in performance due to circumstances beyond reasonable control, including:

During force majeure events:

18. Dispute Resolution and Governing Law

18.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

Dukaan's Terms are separately governed by Indian law as specified in their Terms of Service.

18.2 Jurisdiction

For disputes with Sohee:

For disputes with Dukaan:

18.3 Informal Dispute Resolution

Before filing any legal action, you agree to:

For product/order disputes:

  1. Contact us at soheebyakshi@gmail.com
  2. Attempt good-faith negotiation
  3. Allow 30 days for resolution

For platform/technical disputes:

  1. Contact Dukaan at support@mydukaan.io or legal@mydukaan.io
  2. Follow Dukaan's dispute resolution process

18.4 Consumer Protection Rights

Nothing in these Terms limits your rights under:

18.5 Arbitration

If both parties agree, disputes may be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Dukaan may have separate arbitration terms in their Terms of Service.

19. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable:

20. Waiver

Our failure to enforce any right or provision does not constitute a waiver. Any waiver must be in writing and signed by us.

21. Assignment

You may not assign these Terms without our written consent.

We may assign these Terms to:

Dukaan may assign their Terms as specified in their Terms of Service.

22. Entire Agreement

These Terms, together with:

...constitute the entire agreement between you, Sohee, and Dukaan regarding the Website.

23. Survival

Provisions that by their nature should survive termination shall survive, including:

24. Contact Information

For Sohee (Orders, Products, Returns):

Sohee
📧 Email: soheebyakshi@gmail.com
🌐 Website: sohee.co.in
📍 Location: India

Customer Support Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST
Response Time: Within 24-48 hours

For Dukaan Platform (Technical, Payment, Platform Issues):

Dukaan (Growthpond Technologies Private Limited)
📧 General Support: support@mydukaan.io
📧 Legal: legal@mydukaan.io
📍 Registered Office: D/403, Orchid Enclave, G M Colony, Yadav Nagar, Nahar Amrit Shakti, Powai, Mumbai – 400072, Maharashtra
🌐 Website: https://mydukaan.io
📄 Terms of Service: https://mydukaan.io/terms

25. Platform Compliance

By using our Website on the Dukaan platform, you acknowledge that:

✅ You understand Sohee operates on Dukaan's platform
✅ You agree to comply with both Sohee's and Dukaan's terms
✅ You understand the division of responsibilities
✅ Your data is stored on Dukaan's servers in India
✅ Payments are processed through Dukaan's partners
✅ You have reviewed both privacy policies
✅ You accept the dual nature of these agreements

26. Accessibility

We and Dukaan are committed to making the Website accessible to all users. If you experience difficulty accessing any part of our Website, please contact:

Acknowledgment

BY USING OUR WEBSITE, YOU ACKNOWLEDGE THAT:

✅ You have read and understood these Terms
✅ You have read and understood Dukaan's Terms of Service
✅ You agree to be bound by both sets of Terms
✅ You have reviewed both Privacy Policies
✅ You understand the platform provider relationship
✅ You are legally capable of entering binding contracts
✅ You will comply with all applicable laws

Thank you for choosing Sohee. We appreciate your business!

Last updated: October 4, 2025

These Terms are designed to be fair, transparent, and compliant with Indian law while acknowledging the Dukaan platform relationship. For Sohee-specific questions, contact soheebyakshi@gmail.com. For platform questions, contact support@mydukaan.io

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